At ViVA Performance, we want you to be completely satisfied with each item that you purchase from us! If you are not satisfied with an item that you have purchased from us, you may return the item within 60 days of the order placement date for a refund of the purchase price (minus the shipping & handling fees).  No returns will be accepted for books, digital media (like Navigation CD/DVDs) or installed electrical parts. Refer to the complete conditions below:

• ViVA Performance must receive returned items within 60 days of the order placement date to receive a store credit or refund of the purchase price (minus the original order’s shipping and handling fees).
• The client must first notify ViVA Performance with the intent of the return or exchange of an item before shipping an item back to ViVA Performance. All return requests should be emailed to: .
• All returned items must be accompanied by a Return Merchandise Authorization (R.M.A.) number only issued by ViVA Performance.
• Items returned for refund or exchange will be subject to inspection and a 20% restocking fee.
• Return shipping fees are the responsibility of the client and no return shipping credit will be issued by ViVA Performance.
• Items returned to ViVA Performance with cash on delivery (C.O.D.) service will be refused and will result in a non-returnable order.
• A store credit or refund will be issued to the client within 10 business days of receipt of the returned item, in the same manner as the original payment method.
• ViVA Performance reserves the right to approve or deny a return request regardless of the return reason.
• Returned items should be mailed to: ViVA Performance, RMA#XXXX, 1 Chestnut St. Nashua, NH 03060

Non-Returnable Items:

• Books (Service Manuals, etc)
• Digital media (navigation CD/DVDs, software downloads)
• Installed electrical parts, including lighting, fuel injection, ignition, engine computer components. This includes, and is not limited to, light bulbs, headlamp assemblies, turn signal assemblies, fuel injectors, spark plugs, spark plug wires, ECU Software Upgrades and RICA iSoftloader Systems.

Pricing Disclaimer

All prices are in USD. Prices are subject to change without notice. We will make every effort to provide you the most accurate and up-to-date pricing information. In the rare event that one or more items are listed with an incorrect price due to typographical, photographic, or technical error, or due to an error in pricing information received from our suppliers, ViVA Performance reserves the right to refuse or cancel any orders placed for items listed at the incorrect price.

If an item's correct price is lower than our advertised price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our advertised price, we will cancel your order and notify you of the pricing error and order cancellation. You will of course have an opportunity to purchase the item at the correct price, if you wish to do so.

Limited Warranty:

All new parts are guaranteed to be first quality products. ViVA Performance honors the manufacturers’ warranties for products purchased only by the original purchaser. There is no warranty if parts have become defective due to faulty installation or if they have been abused in any way. Parts must be installed by a certified technician. Do it Yourself installations are not recommended. All warranties and or guarantees are voided if products have not been installed properly by a qualified licensed auto mechanic experienced in the installation of the product(s). There is no warranty, expressed or implied for any parts (including new parts) or work used for competition, or track driving school events. There is no warranty on electrical parts. We reserve the right to withhold shipping a replacement part until the defective part has been examined and tested. ViVA Performance is not responsible for shipping costs on items returned under this Limited Warranty. ViVA Performance is not responsible for labor charges due to incorrect installation or faulty or defective parts. Please inspect items carefully to ensure they are the correct item before installation!

Limitation of Liability and Indemnity:

Customer assumes all liability and risk arising from the ordering, purchase, use or installation of new and used parts that are purchased from or installed by ViVA Performance. ViVA Performance shall not be liable for any damages to any person or property arising out of or in connection with the use or installation of any parts that it sells or installs including, but not limited to, high performance products, engine chips, springs, sway bars, exhausts or turbochargers. Customer agrees to indemnify ViVA Performance and it's owners from any and all claims (including legal fees) arising out of or in connection with the use or installation of the product(s) it purchased from ViVA Performance. ViVA Performance is not responsible for any damages or claims arising out of a delay in the processing or shipment of any order. By purchasing products from ViVA Performance, Customer is acknowledging that it agrees to accept this Limitation of Liability.