At ViVA Performance, we want you to be completely satisfied with each item that you purchase from us! If you are not satisfied with an item that you have purchased from us, you may return the item within 120 days of the order placement date for a refund of the purchase price (minus the shipping & handling fees). No returns will be accepted for books, digital media (like Navigation CD/DVDs) or installed electrical parts. Refer to the complete conditions below:
- ViVA Performance must receive returned items within 120 days of the order placement date to receive a store credit or refund of the purchase price (minus the original order’s shipping and handling fees).
- The client must first notify ViVA Performance with the intent of the return or exchange of an item before shipping an item back to ViVA Performance. All return requests should be emailed to: info@vivaperformance.com
- All returned items must be accompanied by a Return Merchandise Authorization (R.M.A.) number only issued by ViVA Performance.
- Items returned for refund or exchange will be subject to inspection and a 20% restocking fee.
- Return shipping fees are the responsibility of the client and no return shipping credit will be issued by ViVA Performance.
- Parts returned for core refunds (e.g., turbochargers, axles, etc.) must be shipped to ViVA Performance within 14 days of receipt of the order delivery date.
- Items returned to ViVA Performance with cash on delivery (C.O.D.) service will be refused and will result in a non-returnable order.
- A store credit or refund will be issued to the client within 10 business days of receipt of the returned item, in the same manner as the original payment method.
- ViVA Performance reserves the right to approve or deny a return request regardless of the return reason.
Returned items should be mailed to:
ViVA Performance, RMA#XXXX
1 Chestnut St. Suite 222
Nashua, NH 03060
Non-Returnable Items:
- Books (Service Manuals, etc)
- Digital media (navigation CD/DVDs, software downloads)
- Installed electrical parts, including lighting, fuel injection, ignition, engine computer components. This includes, and is not limited to, light bulbs, headlamp assemblies, turn signal assemblies, fuel injectors, spark plugs, spark plug wires, ECU Software Upgrades and RICA iSoftloader Systems.
Pricing Disclaimer
All prices are in USD. Prices are subject to change without notice. We will make every effort to provide you the most accurate and up-to-date pricing information. In the rare event that one or more items are listed with an incorrect price due to typographical, photographic, or technical error, or due to an error in pricing information received from our suppliers, ViVA Performance reserves the right to refuse or cancel any orders placed for items listed at the incorrect price.
If an item's correct price is lower than our advertised price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our advertised price, we will cancel your order and notify you of the pricing error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish to do so.