ViVA Performance understands how difficult and confusing it can be to purchase the right product for your car. To improve your buying experience with us, we evaluate every product range we carry and test for performance gains, reliability and safety. As a result, we provide to you our client, the highest quality products on the market while meeting or exceeding factory safety and reliability standards.
The following 7 Principles drive everything we do:
1. Always do what is in the best interests of our clients
If we serve you well, we too will become successful. We conduct our business as if we are in our clients' shoes, doing what's in their best interests.
2. Exceed your expectations
We will provide you with as much information about our products as possible. We will strive to ship your order on time and maintain communication with you during and after the order life-cycle. If things don’t go as expected, we will resolve the issue in a timely manner, offer troubleshooting assistance and present alternate options to you.
3. Maintain honesty and integrity
In both our personal lives and in how we operate our business. We will communicate accurate and truthful statements on our product descriptions, and maintain an encrypted and secure website. Sometimes, we will need to tell our clients what they might not want to hear, but we’ll do it in an honest fashion.
4. Listen to our clients
We will strive to remain relevant to our clients by listening to them. We will speak directly to our clients, identify your needs not currently being met, and will work with you to develop and offer new products. We will offer you with multiple communication methods so that you can always get in touch and Contact Us.
5. Remain competitive
In our business, it doesn’t take more than an idea and a newly launched website for a competitor to emerge. We must promote innovation and research/development of new products so that we continue to serve you, and give you a reason to return. We will also maintain competitive pricing while achieving profit margins sustainable to our business.
6. Promote Uniqueness
We truly believe that your car is an extension of yourself. With that in mind, we understand the need for our products to express your individuality and uniqueness, and offer you different types of products to do just that.
7. Have fun and enjoy ourselves
We enjoy helping you "mod" your car as much as we enjoy “modding” our own. We love sharing our modding stories, hearing yours, and simply hanging out with you at local events and car shows. Let’s face it, modding your car is fun, sometimes therapeutic, but almost always addicting.