At ViVA Performance, we can ship to virtually any address in the world. Order placed by 12 p.m. Eastern Time are normally processed the same day. While many of our products are shipped from our warehouse in Nashua, NH, some orders may be drop shipped directly from vendor warehouses around the country. We offer you with a variety of different shipping options, as detailed below.
*NOTE: there are shipping restrictions on some products and some products cannot be shipped to international destinations.
General Shipping Information
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All shipment transit times are in BUSINESS days, not calendar days. Saturday delivery may be available for an extra charge, please contact us prior to ordering to verify availability.
Please also note that the shipping rates for many items we sell are based on their dimensional weight or actual weight (whichever is higher). The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies used, all weights will be rounded up to the next full pound. A handling charge is also included in the shipping rates quoted from ViVA Performance.
Should ViVA Performance require additional clarification from the client prior to processing an order, the client will be notified via email, and the order will be placed "On Hold". The order will not be fulfilled until the client responds to ViVA Performance's inquiry in a timely manner. The most common clarification areas is to confirm the client's vehicle make/model for product compatibility, confirm quantity ordered, etc.
We offer a variety of shipping service options to our U.S. based clients, depending on your shipping address and destination.
||Domestic (U.S.) orders may be shipped using one of the following Standard Shipping services: Fedex Ground (Commercial), Fedex Home Delivery (Residential), UPS Ground, and USPS Priority Mail. These Standard services typically deliver shipments within 1-5 business days once the parcel ships.
||Expedited Shipping services are available at an extra cost using: Fedex Express Saver,Fedex Standard Overnight, UPS 2nd Day Air and UPS Next Day Air.
|APO / PPC
||We process and ship all APO/FPO orders to our Active Military clients using USPS Priority Mail. Due to package limitations (size, weight, HAZ MAT) when shipping with the USPS, we may not be able to ship all items to APO/FPO orders. Please Contact Us with any shipping restriction questions you may have.
||Orders to clients in Canada and Puerto Rico may be shipped using USPS Express or Priority Mail. These shipping services typically deliver shipments within 4-10 business days once the parcel ships.
Orders to clients located throughout the world may be shipped using Fedex International Economy,Fedex International Priority or USPS Priority Mail.
Customs, Duties, and Taxes:
Unless otherwise instructed by our clients, all ViVA Performance package shipments will be sent using Incoterms "Delivered at Place" (DAP).
You are responsible for assuring that the product may be lawfully imported to your destination country. When ordering from ViVA Performance, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes, customs, duties and other fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the foreign country. Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
All orders shipped to domestic or international destinations will be insured for loss or damage. Shipments to international destinations will be valued at the full invoice amount for customs and insurance purposes. ViVA Performance will not mark the shipment contents at a lesser declared value to avoid paying taxes and duties to the destination country.
Damaged Products During Shipping
Unfortunately, items can get damaged during shipment.
Please report to Customer Service the receipt of a damaged product within 48 hours of delivery. Do not discard any packaging or the damaged product. If you fail to report a damaged product within this time frame, ViVA Performance will not be able to file a claim with the Shipper, and ViVA Performance will not accept responsibility for any damages.
Once you notify VIVA Performance that your product was damaged, ViVA Performance will file a claim with the shipper. Domestic claims typically take 10-12 business days to process. International claims will take up to 25 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will need to pick the product and packaging for inspection. Please make yourself available for pickup on the scheduled date and time.
The outcome of the claim will be emailed to you, along with replacement or reimbursement instructions.
ViVA Performance is not responsible for reimbursement of any labor costs that may occur due to the receipt of damaged goods. VIVA Performance recommends that you wait to schedule any installation of parts until after they have arrived and inspected to be in good order.
If you have a tracking number for your order, you can track the shipment via the My Account page. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.